Final answer:
The two basic steps in communication are 'delivered' and 'received,' both of which are crucial for effective exchange of information, and are influenced by factors such as voice, tone, body language, and active listening.
Step-by-step explanation:
Communication is essential in establishing relationships and communities, and there are two basic steps in communication: delivered and received. These two steps are pivotal in ensuring that the intended message not only reaches the receiver but is also understood by them. The delivery of communication can be affected by various factors such as voice, tone, body language, and expression. Whether the communication is oral or written, effective delivery helps engage the audience and facilitates comprehension. On the other hand, receiving a message is just as critical; it involves listening, understanding, and interpreting the communicated message accurately. Factors such as attentiveness, openness to the message, and the ability to decipher non-verbal cues play a significant role in how communication is received.