Final answer:
The provided example does not describe the balking technique but illustrates a manager's effective solution to improve queue management at a fast food restaurant, which led to enhanced customer service.
Step-by-step explanation:
The technique referred to in the question is known as balking, which is actually a behavior exhibited by customers when they consider a queue or waiting time too long and decide not to join it. However, the example provided does not describe balking but rather an action taken by a manager to improve the efficiency of customer service. In the situation described, as a lunch-hour manager at Gavi's Fast Food Restaurant, the student faced complaints about a confusing payment queue system. The manager's task was to resolve these complaints and enhance service quality.
To address the issue, the manager took the action of introducing floor markings to guide customers to the appropriate lineup spots for each cash register. This solution helped streamline the process, reduced stress on customer service clerks, and increased the daily number of customers served by improving overall efficiency. As a result, there were no further complaints about the line-ups in subsequent high traffic periods, demonstrating the effectiveness of the manager's solution.