Final answer:
Jacob's bossy, arrogant, and insensitive behavior as a shift supervisor at a car wash indicates a lack of human skills, which can hinder his chances of becoming a middle or top manager.
Step-by-step explanation:
Based on the description of Jacob's behavior as a shift supervisor at a car wash, it is clear that he lacks human skills. Human skills, also known as interpersonal skills or people skills, are the abilities to understand, communicate, and work well with others. Jacob's bossy, arrogant, and insensitive behavior demonstrates a lack of these skills.
As a supervisor, Jacob should be able to delegate tasks to his subordinates, show empathy and consideration for their needs, and build positive relationships with them. However, his inability to delegate tasks and his disregard for his subordinates' needs indicate a lack of human skills.
Not having human skills can hinder Jacob's chances of advancing to higher managerial positions. Middle and top managers are expected to have strong interpersonal skills to effectively lead and work with others. Jacob's lack of human skills may result in poor employee morale, decreased productivity, and a challenging work environment, which are undesirable qualities for a middle or top manager.