Final answer:
The correct answer to the question regarding which skill is used to reward people for exceptional customer service is B. Human Skill. This skill is essential for managers to motivate and guide their teams, imperative in creating a competitive advantage for an organization.
Step-by-step explanation:
Creating a competitive advantage through people often entails rewarding employees for their exceptional customer service. The skill that is heavily relied upon in this context is typically related to motivation and interpersonal relations. However, out of the options presented, the most fitting skill would be B. Human Skill. Human skill involves the ability to work with, understand, and motivate other people, both individually and in groups. Having strong human skills allows managers to effectively lead their teams and encourage them to provide exceptional customer service, which in turn can create a competitive advantage for the organization.
Refining transferable skills is crucial for success in any workforce. These include skills like communication, problem-solving, and adaptability, which are valuable in a variety of settings. Employers seek individuals who can apply their knowledge and education across different tasks and environments, contributing to the company's growth and success.
Moreover, job satisfaction is also a crucial factor that is impacted by the aforementioned skills. When employees possess a good understanding of their role and refine not only job-specific skills but also transferable skills, they are likely to experience higher job satisfaction.