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What is this? "The result of carrying out an activity, following a process, or delivering an IT service."

A. A procedure
B. A work instruction
C. An outcome
D. An input

1 Answer

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Final answer:

The term referred in the question, which describes the result of an activity or an IT service, is known as an 'outcome'. This is neither a procedure, work instruction, nor an input; it is the effect or end result of all these elements put together.

Step-by-step explanation:

The phrase "The result of carrying out an activity, following a process, or delivering an IT service" refers to an outcome. It is the end result that occurs from the inputs and actions taken to complete a task or process within an IT setting. Options A, B, and D are parts of the process that leads to an outcome, but they are not the result itself. Therefore, the correct answer to the question is:

  • C. An outcome

In the context of ITIL (Information Technology Infrastructure Library) and business operations, an outcome is much valued as it indicates the effectiveness and efficiency of the service delivered. Documenting and communicating the outcomes are vital to ensure transparency and learning for future improvements.

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