Question

Creating a help desk to support users is an important task in the implementation phase of the systems development life cycle (SDLC).

1) True
2) False

Answer 1

Creating a help desk is true for being an important task in the implementation phase of the SDLC. It helps resolve user issues and ensures system stability and user satisfaction.

Step-by-step explanation:

True, creating a help desk is indeed an important task in the implementation phase of the Systems Development Life Cycle (SDLC). The implementation phase typically involves activities such as system configuration, user training, and the establishment of support services like help desks. These services are crucial for providing ongoing assistance to users as they learn to navigate and utilize the new system. The help desk plays a vital role in resolving user issues quickly, ensuring system stability and user satisfaction, thereby contributing to the success of the system's implementation.