Final answer:
Operations management in American business has evolved significantly due to the advances in technology and the effects of globalization, leading to increased competition, the rise of the service industry, and diminished unionization.
Step-by-step explanation:
Operations management in American business has undergone significant changes in the past two to three decades, driven primarily by two interconnected shifts: technology and globalization. Technological advancements, particularly in communications and the rise of the internet, have transformed how markets are defined. Today, consumers can access products and services from anywhere in the world, thus escalating competition for local businesses. This increase in competition extends to the business-to-business sector, where companies can connect and trade globally through online platforms.
Other notable changes in American operations management include the shift from manufacturing to service industries, which reflects a move toward an information and service-based economy. Globalization has also brought about increased competition from foreign producers, leading businesses to adapt and innovate to stay competitive. Additionally, there has been a reduced desire for unions due to more comprehensive workplace protection laws, which have contributed to changing labor management practices within businesses.