Final answer:
The statement is considered true because selecting the right employee aligned with a company culture is critical in Customer Relations Management (CRM), highlighting the importance of the selection process over mere hiring. Skills can be taught, but inherent personality traits and the ability to incorporate into a team's dynamic are crucial for long-term employee retention.
Step-by-step explanation:
The statement that Customer Relations Management (CRM) begins with employment, where "selecting" the employee is more important than "hiring" the applicant, can be considered true. Personnel selection is crucial as it involves not just hiring an individual but carefully choosing someone whose personality aligns with the company's culture and who can grow with the organization. While specific skills can be taught, attributes like personality and ability to mesh with a team are often inherent and crucial for long-term retention. The ultimate aim is to minimize firings and maximize effective hirings, fostering a stable and cohesive workforce.
Consider an example where a company, through its HR team, meticulously reviews resumes and selects candidates for interviews to ensure only those who best fit the organizational culture and job requirements advance in the process. This attentive approach to hiring is a thoughtful investment in human capital, which must be followed by ongoing training and development. Providing excellent internal customer service to your manager, resembling professional and resourceful conduct, also plays a part in successful employee relations, by creating opportunities and enhancing job satisfaction.