Final answer:
The focus of all QUALITY ASSURANCE (QA) programs in hotel companies is not only on hiring, training, delegating, and rewarding employees.
Step-by-step explanation:
The subject of this question is Business and it is targeted towards College level students.
The statement is false. While it is true that different hotel companies may use different names and stress different issues in their quality assurance (QA) programs, the focus of these programs is not solely on hiring, training, delegating, and rewarding employees. QA programs also involve ensuring quality standards in service delivery, maintaining cleanliness, monitoring customer satisfaction, and implementing continuous improvement initiatives.
For example, a hotel may have a QA program that includes regular inspections of guest rooms, public areas, and amenities to ensure cleanliness and maintenance standards are met. The program may also involve collecting feedback from guests through surveys to assess their satisfaction levels and identify areas for improvement. In addition, QA programs may include performance evaluations, recognition programs, and training opportunities to continuously develop and motivate employees.