Final answer:
The correct answer is Moment of Truth (Option D). It refers to a face-to-face interaction between a guest and an employee, presenting an opportunity for excellent service.
Step-by-step explanation:
The correct answer to the question is Moment of Truth (Option D).
The term 'Moment of Truth' refers to a situation when a guest and an employee have a face-to-face interaction, and it presents an opportunity for excellent service. It is a critical moment where the quality of service can shine through and leave a lasting impression on the guest.
In the given context, the phrase 'eyeball to eyeball' emphasizes the direct interaction between the guest and employee, enhancing the significance of the Moment of Truth.