Final answer:
To counter negative employee emotions after downsizing, a company should build confidence in its plans for a stronger future, as this helps employees understand the path forward and maintains morale.
Step-by-step explanation:
A step a downsized company can take to counter negative employee emotions is b to build confidence in the company's plans for a stronger future. After downsizing, it's crucial for the remaining employees to feel secure and to have a clear understanding of the organization's path forward. Industrial-organizational psychologists highlight the importance of supporting retained employees as they deal with intent to quit, diminished organizational commitment, and job insecurity. Being transparent about the company’s strategies for recovery and growth, providing professional development opportunities, and demonstrating support are vital for maintaining employee morale and commitment during and after downsizing events.