Final answer:
In organizational development, an OD advisor uses observation to understand managers' communication patterns, decision-making, leadership processes, and methods of cooperation and conflict resolution.
Step-by-step explanation:
In the organizational development (OD) technique of observation, an OD advisor observes managers in the organization to develop an understanding of their communication patterns, decision-making and leadership processes, and methods of cooperation and conflict resolution.
This method allows the advisor to gather valuable information about how managers interact with others in the organization and how they handle different situations. By observing their behaviors and practices, the advisor can provide insights and recommendations for improving communication, decision-making, and leadership within the organization.
For example, the advisor may observe that managers tend to make decisions without consulting others, which could lead to a lack of collaboration and buy-in from employees. Based on this observation, the advisor may suggest implementing a more participative decision-making process to increase employee engagement and satisfaction.