Final answer:
Despite a return policy being clearly displayed, it is good business practice and reassuring to the customer to mention it at the time of the sale. This transparency builds trust and can positively impact customer satisfaction. Correct option: True.
Step-by-step explanation:
When a customer is considering a purchase, transparency about policies can be a crucial factor in finalizing the sale. Although a company's return policy may be clearly displayed, it is generally considered good business practice to mention the return policy to the customer at the time of the sale. Doing so can serve as reassurance and enhance customer satisfaction.
A seller might use several strategies to reassure buyers who are dealing with imperfect information. For example, they could provide detailed product descriptions, offer warranties or guarantees, and share customer reviews. These actions help to build trust and reduce the perceived risk that comes with making a purchase.
Product demonstrations or trials can also be effective by allowing customers to experience the product first-hand before committing to the purchase. Having an accessible and customer-friendly return policy can make the buyer feel secure about the possibility of returning the item if it does not meet their expectations.
In conclusion, it is necessary to mention the return policy to a customer at the time of the sale, even if it is clearly displayed elsewhere, to ensure that they are fully informed. The correct option in this context is True.