Final answer:
It is not a good idea to call during the dinner hour when making a follow-up call to a customer. Instead, consider the customer's convenience and schedule to choose a better time for the call.
Step-by-step explanation:
Calling during the dinner hour may not be a good idea when making a follow-up call to a customer. Many people have their dinner during this time and may not be available or receptive to a phone call. It is important to consider the customer's convenience and schedule when choosing the best time to contact them.
Instead, it would be better to find a time when the customer is more likely to be available and able to have a productive conversation. This could be during regular business hours or at a time specified by the customer themselves. By respecting the customer's time, you increase the likelihood of a successful follow-up call.
For example, if the customer has specified that mornings are best for them, calling between 9 AM and 11 AM would be a more suitable option compared to the dinner hour.