Final answer:
Empowering Congress is not involved in establishing a segmented customer service policy, as it's a governmental function unrelated to business customer service strategies, which focus on tailoring services to meet the needs of different customer segments.
Step-by-step explanation:
Establishing a segmented customer service policy is a strategic approach in business operations. It involves tailoring customer service to meet the specific needs of different customer segments within a market. The policy is built on the understanding that not all customers are the same and that different groups may have unique preferences, behaviors, requirements, and levels of service expectation. Therefore, these policies aim to optimize customer satisfaction and loyalty by recognizing and addressing these differences.When talking about the components involved in creating a segmented customer service policy, it's clear that options such as forcing agencies to hold public meetings, requiring annual evaluations, and opening government records to citizen scrutiny could support transparency and accountability within governmental organizations. However, none of these options inherently relate to the process of establishing customer service strategies in a business context.
Moreover, empowering Congress is not a component of segmented customer service policies within businesses. This particular notion is related to the structure and function of the United States government rather than business practices. Congress has the legislative power in the government and while it can pass laws impacting businesses, establishing customer service policies is a managerial task decided by the individual business or organization, not Congress. Therefore, option a. empowering Congress is the correct answer as it is not involved in establishing a segmented customer service policy.
In summary, effective segmented customer service policies should focus on categories like customer feedback, market research, and the implementation of custom-tailored service strategies for different client segments. These efforts do not involve legislative bodies but require targeted business decisions and management commitments.