Question

Which of the following would be a metric for a senior level supply chain manager?

1) Inventory turnover ratio
2) Customer satisfaction score
3) On-time delivery performance
4) Employee turnover rate

Answer 1

The appropriate metrics for a senior level supply chain manager to monitor include the Inventory turnover ratio, Customer satisfaction score, On-time delivery performance, and Employee turnover rate, each measuring financial efficiency, customer experience, operational efficiency, and workforce stability respectively.

Step-by-step explanation:

For a senior level supply chain manager, metrics used to assess performance would typically include a combination of financial, operational, and workforce-related metrics. Among the choices given:

• Inventory turnover ratio is a financial metric indicating how often a company replaces its inventory over a certain period. This is critical for supply chain efficiency and cost management.
• Customer satisfaction score is a qualitative metric reflecting customer perceptions, which can influence repeat business and overall company reputation.
• On-time delivery performance is an operational metric that measures the efficiency of the supply chain in terms of meeting promised delivery times, which is crucial for customer satisfaction and operational excellence.
• Employee turnover rate is a workforce-related metric that assesses staff retention and can indicate the health of organizational culture and employee satisfaction within the supply chain operations.

All of these are valid metrics for a senior supply chain manager to use while evaluating different aspects of supply chain performance and productivity.