Question

In a busy rehabilitation unit, the team manager decided that the best way to reward the staff was to give them a monetary bonus rather than time off. The staff was very concerned about the decision and went to the administration with a number of complaints. Critical thinking is a process that entails a number of steps. What steps did the manager omit? She should have (select all that apply):

1) Identified what assumptions were underpinning the issues.
2) Considered why it was important to make this change or the context for the change.
3) Considered how this change might affect staff relationships.
4) Attained a majority consensus of all staff.

Answer 1

The manager in the rehabilitation unit should have identified assumptions, considered staff relationships, and obtained staff consensus.

Step-by-step explanation:

The manager in the rehabilitation unit should have identified assumptions, considered staff relationships, and obtained staff consensus. The manager in the rehabilitation unit omitted the following steps in the critical thinking process:

1. Identified what assumptions were underpinning the issues. By understanding the assumptions behind the staff's concerns, the manager could have addressed them more effectively.
2. Considered how this change might affect staff relationships. Changing the reward system could have potential impacts on the dynamics and morale of the staff, which should have been carefully considered.
3. Attained a majority consensus of all staff. Making a decision that affects the entire staff without obtaining their input or agreement can lead to resistance and discontent.