Final answer:
The process to resolve grievances with the assistance of a neutral third party is called Alternative Dispute Resolution (ADR). ADR is crucial for ensuring fair, timely, and competent resolution of disputes, especially in complex environments like workplaces or unions.
Step-by-step explanation:
The process to resolve grievances with the assistance of a neutral third party is known as Alternative Dispute Resolution (ADR). This approach can be essential, especially in larger workplaces or unionized environments which may have an in-house dispute resolution process. ADR aims to provide accessible and impartial dispute resolution where conflicts are handled by competent, ethical, and independent representatives. When an informal approach hasn't worked and there's no internal mechanism available, ADR allows all parties involved to feel heard and supported, facilitating an environment where justice is delivered in a timely manner.
Examples of ADR include mediation, arbitration, and conciliation. These methods help prevent the escalation of conflicts, reduce stress, improve team morale, and maintain productivity by addressing the nature and impact of the conflict in a supportive way. Effective conflict resolution is a skill that can be enhanced through professional development courses, reading materials on the subject, and ongoing practice.