Final answer:
The supervisor is using conflict resolution skills, demonstrating composure, active listening, and facilitating understanding through precise and respectful communication methods to build positive workplace relationships.
Step-by-step explanation:
The supervisor is demonstrating conflict resolution skills by calming heated exchanges and achieving consensus. In situations of conflict, maintaining composure is crucial. It requires actively listening and being open to different perspectives without asserting one's own viewpoint as superior.
Employing tactics like asking open-ended questions can facilitate understanding, while restating others' points ensures that they feel heard and reduces misunderstandings, thereby building a constructive dialogue. An effective leader cultivates a positive working environment by approaching conversations with humility and by avoiding language that polarizes, focusing instead on bridge-building and mutual respect.
A supervisor proficient in conflict resolution remains composed and is able to defuse tension. Efficient conflict management involves precision in language use, avoiding blame, focusing on problem-solving, and fostering strong workplace relationships. This supervisor's skillset aligns with moral law and disciplined leadership, ultimately controlling success within the team and organization.