Final answer:
Reflective listening aims to understand and reflect the emotions behind the patient's words, paying attention to underlying emotions and building rapport.
Step-by-step explanation:
The goal of reflective listening is not just to repeat what the patient says but to understand and reflect the feelings and emotions behind their words. Reflective listening involves paying attention to the underlying emotion behind a comment and also being aware of your own emotional response. This active listening technique is designed to improve mutual understanding and build rapport with the patient. It's about keeping the patient talking and demonstrating that you are truly engaged and value what they are sharing.