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The service-profit chain is designed to help managers better understand the key linkages in a service delivery system that drive customer loyalty, revenue growth, and higher profits. a. True b. False
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The service-profit chain is designed to help managers better understand the key linkages in a service delivery system that drive customer loyalty, revenue growth, and higher profits.

a. True
b. False

User Salvador Rueda
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the answer for this question is true
User Stephen Whitmore
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