Final answer:
Jake should inform Jill that her refund cannot legally be deposited into his account, nor can she use a friend's account, due to IRS regulations. Jill must either open her own bank account for a direct deposit or accept a paper check.
Step-by-step explanation:
Jake should explain to Jill that according to IRS regulations, a taxpayer's federal or state refund cannot be deposited into the bank account of a VITA/TCE volunteer. It is against policy and could be seen as unethical and potentially illegal. All refunds must be deposited into an account that bears the taxpayer's name. Jill will need to open her own bank account, or alternatively, opt for the paper check method. No matter how slow the government is in sending you a tax refund, the rules around the deposit of the refund are strict and cannot be bypassed by using a volunteer's bank account or by borrowing an account from a friend.