Question

Which of the following are the disadvantages of Interactive Voice Response (IVR) and Short Messaging Services (SMS) techniques via-a-vis paper and digital data collection?

1) Higher cost
2) Limited response options
3) Difficulty in data analysis
4) Limited reach
5) All of the above

Answer 1

The Interactive Voice Response (IVR) and Short Messaging Services (SMS) techniques have disadvantages compared to paper and digital data collection. The disadvantages include higher cost, limited response options, difficulty in data analysis, and limited reach. Therefore, the correct answer is 4) Limited reach.

Step-by-step explanation:

The disadvantages of Interactive Voice Response (IVR) and Short Messaging Services (SMS) techniques compared to paper and digital data collection are:

1. Higher cost: IVR and SMS techniques may require investment in technology infrastructure and maintenance.
2. Limited response options: IVR and SMS typically offer limited options for respondents to provide detailed or nuanced responses.
3. Difficulty in data analysis: Analyzing data collected through IVR and SMS may pose challenges due to the format and structure of the collected data.
4. Limited reach: IVR and SMS techniques may not reach individuals who do not have access to telephones or mobile devices.

Therefore, the correct answer is 4) Limited reach.