Final answer:
I introduced an unpublicized rule to improve customer service at Gavi's Fast Food Restaurant by purchasing floor markings to show customers where to line up for each cash register. This resulted in no more customer complaints about line-ups and reduced stress for the customer service clerks.
Step-by-step explanation:
Yes, I introduced an unpublicized rule to improve customer service at Gavi's Fast Food Restaurant. In response to customer complaints about the confusing system of lining up to pay, I took action to resolve the issue. I purchased floor markings to show customers where to line up for each cash register.
As a result, there were no more customer complaints about line-ups during subsequent high traffic periods, and the customer service clerks reported reduced stress. This improvement allowed the store to serve a higher number of customers on a daily basis.