Final answer:
Special ordering is an important service for stores to offer in order to retain customers and maintain a competitive edge. It shows the store's commitment to customer satisfaction and can lead to long-term benefits.
Step-by-step explanation:
The Importance of Special Ordering
When a customer is looking for something that your store does not carry, it is important to first see if you can special order the item before sending them to a competitor. This is because special ordering allows you to fulfill the customer's request and keep their business. By offering special ordering as a solution, you show the customer that you value their needs and are willing to go the extra mile to ensure their satisfaction.
Special ordering can be beneficial for both the customer and the store. For the customer, it means they can get exactly what they want without having to go to another store. For the store, it means keeping the customer's business and potentially gaining their loyalty. Additionally, special ordering can help the store build a reputation for providing excellent customer service and meeting individual needs.
Overall, special ordering is a valuable service that can help stores retain customers and maintain a competitive edge. By exploring the option of special ordering before suggesting a competitor, stores can demonstrate their commitment to customer satisfaction and potentially benefit in the long run.