Question

If a request is made from a PRM, what is the time frame for easyJet to communicate the reasons for denied travel in writing?

1) 24 hours
2) 48 hours
3) 72 hours
4) 1 week

Answer 1

EasyJet must provide reasons for denied boarding to a Passenger with Reduced Mobility (PRM) in writing within 5 working days, according to EU regulations.

Step-by-step explanation:

If a Passenger with Reduced Mobility (PRM) makes a request and it is denied by easyJet, the airline is required to provide the reasons for the denied boarding in writing within 5 working days. This requirement is part of the regulations that safeguard the rights of disabled persons and persons with reduced mobility when traveling by air, as per EU legislation, specifically Regulation (EC) No 1107/2006. If your travel with easyJet was denied and you are a PRM, make sure to contact their customer service to follow up on your written explanation.