Final answer:
E-business applications are capable of handling both B2B and B2C business transactions, along with CRM systems which manage interactions with customers in both areas. 'Buy-side' and 'Sell-side' applications may also support both B2B and B2C transactions.
Step-by-step explanation:
The software applications that can handle both B2B (business-to-business) and B2C (business-to-consumer) business transactions are primarily those designed for e-business. E-business, also known as electronic business, refers to the conduct of business processes on the internet. Not only does it encompass buying and selling of goods and services, but also servicing customers and collaborating with business partners. Among the options presented:
- Customer relationship management (CRM) systems are designed to manage a company's interactions with current and potential customers. These can be used in both B2B and B2C scenarios to keep track of customer information, sales, and support.
- 'Buy-side' refers to applications used by buyers to purchase goods and services, commonly seen in B2B, but may have features applicable to B2C.
- 'Sell-side' refers to applications used by sellers to sell goods and services, which can be tailored for both B2B and B2C transactions.
- E-business solutions are often comprehensive platforms that integrate various aspects of online business activities, supporting both B2B and B2C transactions.