Final answer:
the correct option is 3. Successful customer service specialists are success-oriented, with a positive attitude and a commitment to personal and professional growth. They exhibit traits like reliability and strong communication, which contribute to their job satisfaction and success.
Step-by-step explanation:
Nearly all successful customer service specialists are, first and foremost, success-oriented. These individuals are characterized by their drive to excel in their roles, providing exceptional service, and aiming for both professional and personal growth.
Unlike those solely glad to have a job or focused primarily on knowing everything, which may imply a state of complacency, success-oriented professionals actively seek improvement. They are not just hoping to supervise others but are committed to continuously upgrading their skills and providing value to their employers and customers.
Having a positive attitude and viewing your manager as an important internal customer are crucial aspects of success in customer service. Exceptional service leads to positive feedback and potentially more opportunities. Fundamental traits that employers seek include a proactive mindset, reliability, the ability to work well with others, and strong communication skills. All of these contribute to job satisfaction, which is often directly correlated with a person's success and advancement within an organization.