Final answer:
the correct option is 2. The correct response when a customer asks a question and the answer is unknown is to tell the customer you're unsure but will find out the information needed. This action displays professionalism and dedication to service. In job-seeking, being honest, showing a willingness to learn, and providing references or portfolios are key.
Step-by-step explanation:
When installing equipment at a customer's site, if the customer asks a question that you do not know the answer to, the best course of action is to tell them you don't know, but you will find out the information for them. This approach ensures professionalism, maintains trust, and demonstrates your commitment to providing thorough service. It is imperative to avoid lying or making up an answer, as this could lead to misinformation and potentially damage your credibility. Similarly, it would be unprofessional to tell the customer not to bother you while working. Lastly, simply putting off the question without a commitment to find the answer may result in an unsatisfied customer experience.
In a broader context, such as in a job-seeking scenario, a seller of labor can reassure a potential employer by being transparent about what they know and don't know, demonstrating a willingness to learn, and providing examples of similar challenges they have faced and overcome in the past. Relevant certifications, references, or a strong work portfolio can also serve to mitigate concerns arising from imperfect information about a job candidate's abilities or work ethic.