Question

Can you offer to call the customer back when the system is working again?
1) Yes
2) No

Answer 1

Yes, you can offer to call the customer back when the system is working again.

Step-by-step explanation:

Yes, you can offer to call the customer back when the system is working again. This is a common practice in customer service to ensure that the customer's needs are met once the issue is resolved. By offering to call the customer back, you are showing that you are attentive to their needs and willing to provide assistance.

1. Make sure to apologize for the inconvenience caused by the system issue.
2. Inform the customer that you will be happy to call them back once the system is back up and running.
3. Ask for their contact information, such as their phone number, so that you can reach out to them.