Final answer:
The remaining two characteristics of World Class Service are (Option 1) Customer Involvement and Continuous Improvement, which help in providing exceptional service and can lead to positive feedback and job satisfaction.
Step-by-step explanation:
The five basic characteristics of World Class Service include Integrity, Commitment to Quality, Focused Customer Service, and the other two are: Customer Involvement and Continuous Improvement. This means that world-class service providers not only concentrate on the present needs but also actively involve customers in the service process, anticipating future needs and constantly seeking to improve their services to meet those needs. By providing exceptional customer service and going beyond what is expected, one can gain positive feedback which could lead to further opportunities and increased job satisfaction.