Final answer:
A manager resolving a conflict between salespeople in a retail store would typically use a judicial role, involving objective problem-solving, fair listening, and unbiased decision-making to ensure an effective resolution that maintains workplace harmony and productivity.
Step-by-step explanation:
When resolving a conflict between two salespeople in a retail environment, the managerial role utilized is often considered judicial. This is because a manager in such a scenario must act in a way that is objective, fair, and aimed at resolving the issue at hand, much like a judge would in a legal context. Managers have to listen carefully to both sides, maintain calm, and approach the situation without bias, ensuring that neither party feels wronged in the resolution process.
A manager must focus on problem-solving rather than placing blame. They need to be open to hearing the perspectives of both employees and ask open-ended questions to get to the root of the conflict. If necessary, they may also need to consult with HR or higher-level supervisors to find an appropriate resolution. Importantly, unresolved conflicts can lead to stress, low morale, and reduced productivity, highlighting the importance of a judicial approach in conflict resolution within the workplace.