Final answer:
Zane's scenario illustrates the managerial skill of delegation. This skill involves empowering employees to work independently and contribute positively to the organization, promoting autonomy and a healthy work-life balance.
Step-by-step explanation:
According to Zane, it was challenging for him to empower his employees and not micromanage. However, he found that by being responsive to his employees' needs and allowing them to work independently, he could make them happier and more responsive to customers. This scenario primarily illustrates the managerial skill of delegation, which is essential for fostering autonomy and trust within the team.
Delegation involves transferring decision-making authority and responsibility to employees. This empowers them to set their own hours, including the option of telecommuting, and contribute to a positive work-family balance. It contrasts with Theory X, which assumes workers need to be controlled, and aligns more with Theory Y, which sees workers as motivated and capable of self-direction. It also hints at a transformational leadership style that values creativity, inspiration, and individual consideration.
For an employee to respond well to delegation, they must possess qualities such as professionalism, resourcefulness, and be comfortable working with some degree of autonomy. Zane's approach demonstrates an understanding of these principles, contributing to a healthier, more dynamic workplace environment where leadership is flexible and supportive.