Question

When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. Sally believes Don "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to have a competitive edge. This is an example of _____ management.

1) evidence-based
2) contingency
3) behavioral
4) family-style
5) bottom-up

Answer 1

Sally's consulting with her assistant manager Don on business problems is an example of behavioral management, highlighting the importance of experience in decision-making.

Step-by-step explanation:

When Sally, a young grocery store owner, consults Don, the experienced assistant manager, on business problems, it exemplifies a form of behavioral management. This management style is characterized by the belief that insights from experienced personnel can contribute to problem solving and drive the business forward. Behavioral management relies on the human aspect of businesses, considering employees' experiences, insights, and the understanding that few ideas in business are truly new. In the scenario described, Sally values Don's 30 years of experience, indicating a reliance on accumulated knowledge and perspectives within the organization to maintain a competitive edge through simple yet effective strategies like friendly service.

The example given in the question is an illustration of behavioral management. Behavioral management focuses on understanding and controlling individual and group behavior within an organization. In this case, Sally relies on her experienced assistant manager, Don, to provide guidance and insights based on his knowledge of past business problems and solutions. This approach is based on the belief that there are few truly new ideas and that simple strategies, such as offering friendly service, can give a competitive edge.