Question

Having airline representatives apologize for service difficulties is efficient, but it's not effective when customers are angry and less inclined to continue doing business. True or False?

1) True
2) False

Answer 1

Having airline representatives apologize for service difficulties is efficient, but it may not be effective when customers are angry and less inclined to continue doing business.

Step-by-step explanation:

The statement that having airline representatives apologize for service difficulties is efficient, but not effective when customers are angry and less inclined to continue doing business is True.

Efficiency refers to how well a task is performed, while effectiveness is the extent to which the task achieves its intended outcome. In this case, apologizing for service difficulties may be an efficient action, as it can be done quickly and easily. However, it may not be effective in calming down angry customers and retaining their business, as they may perceive the apology as insincere or inadequate.

Instead, a more effective approach would be to address the root cause of the service difficulties and take appropriate actions to resolve the issues. This can help restore customer satisfaction and loyalty, leading to a higher likelihood of continued business.