Final answer:
A manager resolving staff conflicts over breaks is demonstrating the managerial function of leading, specifically in the area of conflict resolution. They must maintain team harmony and achieve organizational goals through effective problem-solving and process improvement.
Step-by-step explanation:
When a manager intervenes in a conflict between two staff members about the timing and length of lunch and coffee breaks, they are demonstrating conflict resolution, which is a key aspect of the managerial function of leading. This function is crucial in maintaining a harmonious work environment and ensuring that organizational goals are met. The manager is tasked with addressing issues that may arise between employees, offering solutions, and fostering a collaborative team atmosphere.
This scenario is similar to the situation as a lunch-hour manager at Gavi's Fast Food Restaurant, where the resolution of customer complaints and the improvement of service efficiency were fundamental responsibilities. Conflict resolution involves being empathetic towards employees' needs, understanding the managerial role, and sometimes implementing new systems or processes to address problems at hand.