Final answer:
The nurse-manager should first understand the staff needs and facility requirements, consider performance and coverage demands, and be aware of organizational policies and ethics when allocating vacation time during the holiday season.
Step-by-step explanation:
When a nurse-manager has to make difficult decisions regarding the allocation of vacation time during the holiday season, the first step should be to assess and understand the needs of the staff and the requirements of the facility. It is crucial to have empathy and understanding of both the employees' and the organization's demands to make a decision that aligns with the best interest of both parties. Factors to consider may include the individual performance and workload of each nurse, as well as the overall staff coverage required for efficient patient care during this busy time. The manager should also be familiar with the organization's policies and any unwritten rules regarding time off. Effective communication and negotiation skills are essential in explaining decisions and ensuring fairness and transparency throughout the process.