Final answer:
The statement that listening to customer complaints with an attentive and respectful manner is considered distributive fairness is false. Distributive fairness deals with the allocation of resources in society, not business customer service practices.
Step-by-step explanation:
Listening to customers' complaints with an attentive and respectful manner is not considered as distributive fairness, this is a false statement. The concept of distributive fairness or distributive justice pertains to the moral principles that guide the allocation of wealth, goods, and services within a society. It addresses the questions of how equitably the goods and services are dispensed and whether allocations are done based on needs, personal freedom, or some other criteria.
The philosophies such as those proposed by John Rawls, who suggests that a just distribution is one where everyone is entitled to their holdings, and other theories like strict egalitarianism or libertarian justice involve deeper discussions on the just ways to distribute societal wealth. Listening to customers' complaints pertains more closely to customer service and business management practices rather than to the principles of distributive justice which chiefly concern societal-level decisions on the allocation of resources.