Final answer:
The “Culture Committee” and “Walk A Mile In My Shoes” programs at Southwest Airlines are created to improve employee engagement, culture, and empathy by allowing employees to experience different roles within the company.
Step-by-step explanation:
According to the Southwest Airlines article, the “Culture Committee” and the “Walk A Mile In My Shoes” programs are created to promote employee engagement, enhance workplace culture, and foster empathy and understanding among employees by experiencing different roles within the company. These programs are part of Southwest Airlines' wider strategy to maintain a positive work environment and high levels of customer service. For instance, the Culture Committee might be responsible for organizing events and initiatives that uphold and spread the company's values, while the Walk A Mile In My Shoes program encourages employees to work in different departments to gain perspective on colleagues' responsibilities and challenges.