Final answer:
The statement is true; using "I" statements in a conflict situation is more effective and less accusatory than using "you" statements. This non-confrontational language leads to a more productive discussion and preserves positive relationships.
Step-by-step explanation:
The statement, 'When involved in conflict, the best way to express why you are upset is to use "I" rather than the more accusatory "you" messages,' is true. Using "I" statements helps to convey your feelings without placing blame, which can prevent the other person from becoming defensive. For example, saying "I feel overlooked when my suggestions during meetings are not acknowledged" is more constructive than "You always ignore my ideas". This approach fosters a healthier and more productive dialogue. It also aligns with the strategies of managing conflicts effectively, such as choosing your words carefully, staying calm, remaining open and respectful, and focusing on solving the problem rather than assigning blame.
Avoiding an accusatory tone and not polarizing the conversation is crucial. Phrases like "it seems that," "it appears to me that," or "I may be wrong, but" can soften the message, while the use of words such as "possible," "likely," "plausible," and "risk" can express concerns without sparking further conflict. Additionally, bridge-building conversations require active listening and responsiveness, echoing the importance of expressing personal feelings and understanding the other's point of view.