Final answer:
True. Organizations that treat user support as a profit center may have more difficulty justifying the cost of support services.
Step-by-step explanation:
True. Organizations that treat user support as a profit center may have more difficulty justifying the cost of support services.
When an organization treats user support as a profit center, it means that the support services are expected to generate revenue and contribute to the organization's overall profits. This can lead to a focus on cost-cutting measures and a reluctance to invest in support resources. As a result, the organization may struggle to justify the expense of providing high-quality support services.
For example, if a company charges customers for technical support, they may be less inclined to invest in well-trained support staff or implement efficient support systems. This could result in poor customer experiences and negative impacts on customer satisfaction and loyalty.