Final answer:
The answer is true; the employee selection process seeks applicants with knowledge, skills, and abilities that match the job's requirements. Through candidate evaluation methods such as interviews and tests, employers aim to find a suitable match for the role, although subjective factors can also influence hiring decisions.
Step-by-step explanation:
The statement that the employee selection process for a help desk position aims to find applicants whose knowledge, skills, and abilities closely match the requirements of the position is true. An effective personnel selection process involves evaluating candidates' qualifications and how well they align with the specific demands of the job. It's a strategic attempt to identify candidates with the right mix of professional attributes that ensure they can perform the necessary tasks effectively. This involves a thorough analysis of each applicant's knowledge—what they know about the field, skills—what they can do, and abilities—their capacity to apply knowledge and skills.
In employing help desk personnel, companies might prioritize individuals with the right personality and attitude, with the understanding that certain technical skills can be developed through training. However, certain roles require specialized skills from the start, such as designing infrastructure or practicing medicine, limiting the pool of qualified individuals. Personality tests, skill assessments, interviews, and observations are tools used to evaluate these attributes and make informed hiring decisions.
Despite the goal of objectivity, other factors sometimes influence hiring decisions, such as physical appearance, personality traits like agreeableness, or unwarranted biases against certain groups. Therefore, while the selection process should ideally match job requirements with an applicant's KSAs, real-world hiring practices may also reflect subjective human elements.