Question

______ refers to the operational techniques and activities used to regulate performance and prevent undesirable changes in a process?

1) Continuous quality improvement
2) Resource management
3) Process improvement
4) Quality control

Answer 1

Quality control refers to the operational techniques used to regulate performance and prevent undesirable changes in a process.The correct option is 4.

Step-by-step explanation:

Quality control refers to the operational techniques and activities used to regulate performance and prevent undesirable changes in a process. It involves monitoring and inspecting products or services to ensure they meet predetermined standards of quality. Quality control can be done through various methods such as statistical process control, sampling, and audits.

For example, in a manufacturing setting, quality control may involve inspecting raw materials, conducting tests during the production process, and performing final checks on finished products to identify and correct any defects or errors. In a service industry, quality control can involve monitoring customer satisfaction surveys, conducting mystery shopper visits, and implementing corrective actions if service standards are not met.

So, the correct option is Quality control (option 4).