Final answer:
The correct sequence of the order to cash process starts with sales order processing, followed by pick and pack, shipping, billing, payment, and ends with responding to customer inquiries.
Step-by-step explanation:
The correct sequence of the order to cash process is as follows:
- Sales order processing: This is the first step where the order is captured and entered into the system.
- Pick and pack: Once the order is processed, the items are collected and packaged for shipping.
- Shipping: After packing, the order is shipped to the customer.
- Billing: The customer is invoiced or billed for the items they ordered.
- Payment: The customer pays for the items as per the terms of the invoice.
- Responding to customer inquiries: This step can occur at any point in the process to ensure customer satisfaction, but typically after the sales order is processed.
Therefore, the correct sequence is option 1): Sales order processing; pick and pack; shipping; billing; payment; responding to customer inquiries.