Question

Which of the following is NOT a core component of the ITIL Service Value System (SVS)?

1) Service Value Chain
2) Service Value Stream
3) Service Value Network
4) Service Value Proposition

Answer 1

The ITIL Service Value System includes Guiding Principles, Governance, Service Value Chain, Practices, and Continual Improvement. Service Value Network is not a core component of the ITIL SVS; the correct term is 'Practices'.

Step-by-step explanation:

The ITIL Service Value System (SVS) is central to the ITIL 4 framework, which provides a holistic approach to service management. The goal of the SVS is to ensure that organizations can co-create valuable services by turning opportunity and demand into value.

Within the ITIL SVS, there are five core components:

Guiding Principles - These are recommendations that can guide an organization in all circumstances, irrespective of changes in its goals, strategies, type of work, or management structure.

Governance - This is the means by which an organization is directed and controlled.

Service Value Chain - An operating model which outlines the key activities required to respond to demand and facilitate value creation through the management of products and services.

Practices - These are sets of organizational resources designed for performing work or accomplishing an objective.

Continual Improvement - This is an ongoing effort to improve products, services, or processes.

Given the list presented in the question, Service Value Network is NOT a core component of the ITIL Service Value System. The correct term should be 'Practices', not 'Service Value Network'.

Answer 2

The choice that is NOT a core component of the ITIL Service Value System (SVS) is option 2: Service Value Stream. While 'Service Value Chain' is part of the ITIL SVS, 'Service Value Stream' and 'Service Value Network' are not listed as core components, nor is 'Service Value Proposition' considered a standalone component.

Step-by-step explanation:

Within the ITIL framework, the ITIL Service Value System (SVS) describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS includes several core components, which are:

• ITIL Service Value Chain
• Guiding Principles
• Governance
• Practices
• Continual Improvement

The correct answer to the question "Which of the following is NOT a core component of the ITIL Service Value System (SVS)?" is option 2: Service Value Stream. While 'Service Value Chain' is a core component that represents a series of interconnected activities that an organization performs to deliver a valuable product or service to its customers and stakeholders, 'Service Value Stream' is not listed as a core component in the ITIL SVS.

Option 3, 'Service Value Network' is another term that is not recognized as a core component by the ITIL SVS. Lastly, the 'Service Value Proposition' is the promise of value to be delivered and the belief from the customer of the value that will be experienced, but isn't considered as a standalone core component of the ITIL SVS. Therefore, the correct answer to the question is option 2.