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Clients are greeted and wait for their appointments in the reception area. This room should NOT be referred to as the _________ room as that has a negative connotation.

a) Waiting
b) Holding
c) Lounge
d) Anticipation

User Qkrijger
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1 Answer

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Final answer:

The room where clients wait should be called something that suggests comfort, not 'holding room' which has a negative connotation of involuntary waiting.

Step-by-step explanation:

The room where clients are greeted and wait for their appointments should have a welcoming and pleasant connotation. Therefore, this room should not be referred to as the holding room, as this term can have a negative connotation, implying a lack of comfort and a sense of being kept in an area against one's will, which is not suitable for a business environment aimed at making clients feel at ease.

The term 'holding room' is usually associated with a place where people are kept waiting involuntarily, often used in contexts such as jails or castings. It is not conducive to a positive client experience. On the other hand, waiting, lounge, and anticipation rooms carry more neutral or positive connotations, with 'lounge' suggesting a more comfortable space designed for relaxation.

User Keshav Saharia
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