Final answer:
When a patient's symptoms cannot be treated with approved over-the-counter medications, it is essential to recommend a visit to a physician for a full assessment and appropriate treatment.
Step-by-step explanation:
If the screener finds that the patient's (PT) symptoms cannot be treated with approved over-the-counter (OTC) medications, the correct action would be B) Recommend a visit to a physician. This is because the screener is likely not qualified to prescribe medication, and the symptoms may be indicative of a condition that requires professional medical assessment and possibly prescription medication or other types of treatment.
Disregarding the symptoms or attempting to prescribe stronger or alternative OTC medications without the proper authority could result in worsening the patient's condition or missing a diagnosis of a more serious underlying issue. It's essential in healthcare to refer patients to a qualified healthcare provider when their needs exceed the scope of what can be managed with OTC medications and the expertise of the screener.