Question

If a patient calls with an unsatisfactory progress report, what do you do with the call?

a) Document the concerns and forward to the physician
b) Tell the patient to call back later
c) Dismiss the patient's concerns
d) Provide home remedies

Answer 1

When a patient calls with an unsatisfactory progress report, the best response is to document their concerns and forward them to the physician.

Step-by-step explanation:

If a patient calls with an unsatisfactory progress report, it is important to handle the call professionally and address their concerns. Option a) Document the concerns and forward to the physician is the appropriate response in this situation. By documenting the patient's concerns and forwarding them to the physician, the medical staff can ensure that the appropriate actions are taken to address the issue.