Question

How do you handle a call when a patient calls and tells you they are doing well after surgery?

a) Ask for detailed symptoms
b) Thank them and note it in the chart
c) Schedule a follow-up appointment
d) Disregard the call

Answer 1

When a patient calls and says they are doing well after surgery, the appropriate response is to thank them and note it in the chart. It is also important to schedule a follow-up appointment to monitor their recovery.

Step-by-step explanation:

When a patient calls and tells you they are doing well after surgery, it is important to handle the call appropriately. The correct response in this situation would be to thank the patient for the update and note it in the patient's chart. This documentation is important for the patient's medical record and can provide a record of their post-operative progress. However, it's also important to remind the patient to follow any post-operative instructions given by the surgeon, nurse, or anesthesia professional and to schedule a follow-up appointment. This allows for proper monitoring of their recovery and ensures any potential complications are addressed in a timely manner.