Question

Which response by the nurse manager is most appropriate when overhearing staff complaints about a new hospital-wide process to improve patient ID band identification?

A. I understand your concerns, but since patient safety is our number one goal, we have to learn to make this work.
B. Let's start today with addressing these new patient ID bands in every huddle, and then I'll send a memo before calling a special meeting to discuss this by the end of the week.
C. I hear your concerns and they are important to me, but this is a hospital mandate, so we have to work together to figure out how our unit can comply.
D. I've put this topic on the agenda for next month's staff meeting so we can discuss it there.

Answer 1

The appropriate nurse manager response involves acknowledging staff concerns, emphasizing patient safety, and facilitating open, timely discussions to effectively implement new policies for ID band identification.

Step-by-step explanation:

The most appropriate response by the nurse manager when overhearing staff complaints about the new hospital-wide process to improve patient ID band identification would be to acknowledge the staff’s concerns while emphasizing the importance of patient safety and compliance with hospital mandates. The nurse manager should facilitate immediate and continued discussions on how the process can be implemented effectively within the unit. This could involve including the topic in daily huddles, sending out detailed communication, and arranging a special meeting to address concerns and brainstorm solutions, ensuring both understanding and adherence to the new policy while validating the staff's feelings.